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Meat Grinder & Processing Equipment: Our Policies |
Your
Satisfaction Guarantee:
Anything purchased from Meat Grinder & Processing Equipment may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.
Returns:
Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, except we'll pay the shipping if we made a mistake, such as shipping the wrong item. Please take care to individually wrap all parts returned to protect from scratching, because shipping insurance does not cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.)
Refunds:
Refunds (and refused deliveries) are subject to 9% restocking fee with $10 minimum.
Refused Deliveries:
Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."
Exchanges:
There is no restocking fee for exchanges if the item being exchanged is in condition as shipped.
Defective Equipment:
Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply.
Shipping:
Standard shipping is by UPS Ground. Orders received by noon Central Time ship within 48 hours. Other shipping options are available. Shipping damage must be reported at the time of delivery or promptly thereafter. Shipping is free to the 48 states for orders over $50, except as noted on product pages. Shipping to Hawaii, Alaska and Canada are by air mail and there is an additional charge that varies between products -- call or e-mail for quote. Some products not for sale outside the 48 contiguous U.S. states.
Receipts:
Receipts are e-mailed; you should print a copy for your files. Mail-order customers may receive receipts by mail.
Privacy:
We do not sell or otherwise disclose customer information to any outside party not directly involved in fulfilling your order.
Security:
Customer credit card information is never transmitted by insecure means.
Typos:
Meat
Grinder & Processing Equipment is not responsible for typographical errors.
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1604 N. Hwy 14 Aurora NE 68818 |